Frequently Asked Questions
What people ask about IT Exam Vouchers
What Is a Voucher?
A voucher is simply a way of paying for your exam. It's a number that has an expiration date and is redeemable for one exam at a testing center. Our exam vouchers are sold at discount prices, which means that you are paying much less than the full cost of the exam when you pay with a voucher.
What's the difference between Prometric and VUE vouchers?
Prometric and VUE are two exam companies and both have testing centers worldwide. Some organizations' exams, such as Cisco and Microsoft, are delivered only by Prometric or only by VUE. Other exams are delivered by both Prometric and VUE. The exams themselves are exactly the same, regardless of which testing company delivers them.
Our Prometric exam vouchers are only redeemable with Prometric and likewise our VUE exam vouchers are only redeemable with VUE. If you could use a Prometric or a VUE voucher for your exam, find the Prometric or VUE testing center closest to you by using our Prometric Testing Center Locator and our VUE Testing Center Locator to help choose what type of voucher you need.
How can I order test vouchers?
New customers may order vouchers through our online store or by phone. Return customers have the option of participating in our Voucher Order Direct (VOD) program. To place a VOD order, simply send an email requesting the voucher and quantity that you desire and we will bill you through your most recent payment method. Please be sure to include "VOD" in the email subject line.
How soon can I expect my exam vouchers?
We will process and ship your order within 1 business day or less. Usually, vouchers are emailed to you within a few minutes of ordering during regular business hours. For online orders, you will receive an immediate email message confirming that we have received your order.
Are the exam vouchers transferable?
Yes, others can use exam vouchers purchased from us. Test vouchers are only sent to the purchaser and are not assigned to any one person. You can give a voucher to your students or employees so that they can take their exams. You have no need for expense reports because you make one payment to us.
Can I use a voucher for more than one exam?
No. A voucher only allows you to take one exam one time. It does not cover retakes if you don't pass. The only exception is vouchers that explicitly state they have a free retake.
How reliable is your service?
Service is our highest priority. Our testing team has been rated #1 by our customers based on customer service and satisfaction. Our goal is to send your voucher in the timeliest manner and to save you money.
What is your refund and exchange policy?
We are proud to be the only company in the world that offers its customers a refund or exchange option for exam vouchers. Refunds can be requested from us within thirty (30) days from the order date, provided the test voucher has not been sent to you already or a test has not been scheduled. Partial refunds can be requested for exams that are scheduled within thirty (30) days from the order date. For the partial refunds, the regular price of any completed and or scheduled test will be subtracted. All refunds are subject to a 15% administration fee. There will be no refund available once the voucher numbers have been emailed to you.