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ITIL is the most widely adopted framework for IT Service Management in the world. It is a practical, no-nonsense approach to the identification, planning, delivery and support of IT services to the business.

ITIL principles are used by a number of organizations in both the public and private sectors such as NASA, the NHS, HSBC bank, Disney™ and L'Oreal. ITIL is also supported by quality services from a wide range of providers including consultancies, software and tool vendors and well known service providers such as IBM, Telefonica, HP and British telecom (BT).

Developed by the Cabinet Office, the ITIL best practices are detailed within five core guidance publications outlining the fundamental ITIL principles, and core-derived publications, which focus on other specific applications or areas within the service management discipline.

There is also an easily accessible, yet comprehensive qualifications scheme, offering a range of personal training courses and certifications covering specific or clustered ITIL Service Lifecycle phases and processes. These are offered through a network of accredited Examination Institutes and Training Organizations.

ITIL Best Practices also underpin the foundations of ISO/IEC 20000 (previously BS15000), the International Service Management Standard for organizational certification and compliance. Organizations can therefore implement ITIL principles in order to meet the requirements within the standards, to achieve organizational certification.

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